Officer- Operations
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Operations Officer
About Tameeni
Tameeni is the first authorized online insurance aggregator in KSA. Tameeni has transformed the concept of insurance in the Saudi market by delivering an exceptional and integrated digital experience that keeps pace with the evolving needs of customers and businesses.
Position Overview
The Operations Officer is responsible for executing operational procedures and supporting B2C projects, with a focus on ensuring smooth day-to-day operations within the Motor Insurance Leasing business.
The role involves coordination with insurance companies, banks, internal teams, and other relevant stakeholders to resolve operational and customer-related issues.
Key Roles & Responsibilities
- Ensure the smooth running of daily business operations related to Motor Insurance Leasing.
- Coordinate with relevant stakeholders, including insurance companies and banks, to resolve customer queries and operational issues.
- Investigate system errors and logs, identify root causes, and coordinate with the IT team to resolve technical issues.
- Perform administrative and operational tasks effectively and within required timelines.
- Document operational processes and procedures and provide periodic recommendations for improvements and updates.
- Maintain accurate and up-to-date process documentation.
- Monitor system health and promptly report system issues or outages to the relevant teams.
- Follow up on operational issues to ensure timely resolution.
- Support the Operations Supervisor with daily operational activities and any additional tasks as required.
Requirements
- Bachelor’s degree in Industrial Engineering, Operations Management, Business Administration, or a related field.
- 1–2 years of relevant work experience.
- Preferably 1–2 years of experience within the insurance industry.
- Insurance and/or banking background is preferred.
- Basic IT knowledge with an understanding of systems and integrations.
- IFCE certification is preferred.
Skills & Competencies
- Strong communication and coordination skills.
- Good understanding of operations management and organizational effectiveness.
- Good problem-solving and analytical skills.
- Proficiency in Microsoft Office.
- Ability to work effectively with multiple internal and external stakeholders.
- Ability to manage operational tasks efficiently and meet deadlines.
- Basic understanding of technical and system-related issues.