Corporate Operations Specialist
Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.
We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!
Meet the team!
The People Department at Unifonic is dedicated to attracting, developing, and retaining the best talent in the industry. We are committed to creating a positive and inclusive work environment for all our colleagues. Our goal is to ensure that every Unifone feels valued, supported, and empowered to reach its full potential. We’re responsible for all aspects of people, including recruiting, onboarding, training, and development. We also play a crucial role in fostering a culture of collaboration and continuous improvement at Unifonic.
As a Corporate Operations Specialist, you will manage day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. You will serve as the primary operational anchor for our Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and exceptional employee support
Help us shape the future of communications by:
- Managing relationships between the company and Saudi regulatory authorities in full compliance with Saudi Labor Law.
- Managing and executing all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
- Handle the end-to-end Iqama process, including new issuance for Saudi joiners, renewals for existing employees, and exit/re-entry vis a processing.
- Leading business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
- Ensuring all company official documents, licenses, and commercial registrations are renewed on time.
- Handling employee requests and inquiries across offices, delivering complete resolutions within designated SLAs.
- Overseeing medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
- Supporting onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
- Maintaining the Saudi office facilities, oversee office supplies, inventory management, and ensure a well-stocked, professional workspace.
- Managing petty cash handling, tracking, and monthly reconciliation.
- Processing and handling vendor invoices, ensuring accurate record-keeping and timely processing.
- Building and maintaining strong relationships with vendors, landlords, and service providers to support smooth operations.
- Arranging business travel logistics for team members across all levels, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.
What you’ll bring:
- Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field.
- 3+ years of experience in HR, People Operations, or Government Relations (GRO) within a tech or high-growth environment in Saudi Arabia.
- Direct, hands-on experience navigating Saudi government portals (Qiwa, Mudad, Muqeem, GOSI) and solid working knowledge of Saudi Labor Law.
- Fluent in both Arabic and English (written and verbal) — essential for government portal management and multi-office communication.
- Practical experience in managing petty cash, medical insurance policies, and vendor invoicing.
- Comfortable learning and operating HRIS platforms and productivity tools (Microsoft 365: Sheets, Docs, Slides).
- High attention to detail, strong time-management skills, proactive problem-solving, and a service-oriented mindset.
Craft & Toolkit:
- Hands-on expertise with Qiwa, Mudad, Muqeem, and GOSI.
- Strong knowledge of Saudi Labor Law, Saudization, and government compliance.
- Expertise in Iqama, work visa, business visa, and exit/re-entry visa processing.
- Experience with HRIS, employee records, and lifecycle administration.
- Experience managing medical insurance, licenses, CRs, and government documentation.
- Working knowledge of petty cash, vendor invoicing, and reconciliation.
- Proficiency in Microsoft 365, particularly Excel, and HR/administrative systems.
Character Traits:
- Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
- Ownership and accountability – take responsibility and follow projects through to completion.
- Communication – explain ideas clearly and listen to others across teams.
- Collaboration – work well with others and support team goals.
- Adaptability and learning – adjust to change and keep learning new skills or tools.
- Mentorship and knowledge sharing – help others grow and share what you know.
- Resilience – stay calm under pressure and handle setbacks constructively.
- Quality and attention to detail – do work carefully and strive for improvement.
- Advocacy and innovation – encourage best practices, efficiency, and new ideas
As a Unifone you’ll receive a range of benefits:
- Competitive salary and bonus
- Unifonic share scheme (we are all owners!)
- 30 holiday days after the first anniversary
- Your Birthday off!
- Spend up to 25 days per year working from anywhere in the world!
- Paid leave for new parents