Assistant Manager – Leasing and Property Management (retail)
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Role Summary
The Assistant Manager, Properties is responsible for all leasing, property management, and tenant relations activities across the Properties portfolio. The role supports senior management by driving leasing performance , ensuring operational excellence, enhancing tenant satisfaction, and compiling market intelligence to support strategic decision-making and business growth.
Key Responsibilities
Leasing & Property Management
- Implement leasing and property management strategies in alignment with management directives.
- Generate new leads, strengthen current relationships, qualify prospects, and conduct property viewings.
- Negotiate, prepare, and administer lease agreements while coordinating with internal teams to optimize leasing operations and maximize occupancy and revenue.
- Ensure all lease agreements, approvals, and documents are accurately prepared, reviewed, and maintained for annual audits.
- Ensure all leasing activities comply with contractual, legal, and regulatory requirements.
- Support the delivery of core and ancillary revenue streams across the portfolio.
Tenant Relations & Market Intelligence
- Build and maintain strong tenant relationships, addressing inquiries and resolving concerns to promote a positive tenant experience.
- Monitor competitor activity, market trends, and industry developments to support strategy and decision-making.
- Represent the Properties division with internal stakeholders, external partners, and relevant Local Authorities.
Reporting & Financial Support
- Deliver accurate and timely leasing, occupancy, and performance reports for management review.
- Support annual budget planning and ensure accuracy of rental payments, invoicing, and collections.
- Assist in managing default cases and litigation by coordinating with in-house legal teams and external entities.
Operational Excellence
- Ensure all operational activities adhere to approved systems, processes, and procedures.
- Support senior management with additional tasks and special projects as required.
People Management
- Set clear performance objectives and KPIs in alignment with business goals.
- Mentor, guide, and support team members to strengthen capabilities and enhance operational efficiency.
- Monitor team performance using structured performance management practices.
- Foster a results-driven, collaborative environment that encourages continuous improvement and professional growth.
Functional & Technical Competencies
- Proficiency in Microsoft Office Suite and property/lease management software.
- Strong understanding of market research, competitor analysis, and tenant relationship management.
- Solid knowledge of leasing processes, agreements, negotiations, and legal compliance.
- Excellent interpersonal, analytical, and communication skills.
- Client-centric mindset with strong multitasking and attention-to-detail capabilities.
- Ability to thrive in a fast-paced, team-oriented environment.
Experience & Qualifications
- Minimum 7+ years of experience in real estate , retail leasing , or property management support roles.
- At least 3 years of experience leading small teams , managing multi-site portfolios, larger budgets, or complex property operations.
- Proven experience in leasing, tenant relations, negotiations , and cross-functional coordination.